❓ Frequently Asked Questions

 

💲 What currency are prices listed in?
All prices on our website are shown in U.S. Dollars (USD).

📦 I just placed an order—when will it ship?
We do our best to ship items as quickly as possible. Please allow 4–7 business days for production before your order ships.
•     Average shipping time: 15–21 business days
•     Tracking: Numbers are updated 3–5 days after your order has shipped.
If you don’t see a tracking number after 7 business days, please email us at nannasfindings@yahoo.com and we’ll be happy to help.

💔 I’m not in love with my order. Can it be returned? What if there’s an issue?

We stand behind our products with a 100% money‑back guarantee if your item arrives defective or damaged.

• You have 30 days to return it for a full refund.
• Return shipping costs are your responsibility.
• Please include your name and order number with the return.

Note: If your package is still in transit, you’ll need to wait for it to arrive before sending it back for a refund.

❌ Can I cancel my order?

Yes! You can cancel your order with no penalty as long as it hasn’t shipped yet.
If your order has already been sent, simply use our return process for a full refund.

🏠 I entered the wrong address—what should I do?

If you misspelled or auto‑filled an incorrect address, reply to your order confirmation email right away and let us know at nannasfindings@yahoo.com.

• We can update your address within 24 hours of your order.
• After 24 hours, we cannot make changes and no refund will be given for incorrect submissions.

🚚 How long does shipping take?

We ship worldwide from multiple fulfillment centers. Delivery times vary by location, but the average shipping time is 15–25 business days.

🙋 I have a question that wasn’t answered—can you help?

Absolutely! We’re here to make your home as beautiful as you imagine it. Please email us at nannasfindings@yahoo.com and we’ll be glad to assist.
For the fastest response, include your order number and a clear description of your question.